Complaints and dispute resolution

Contact

Send your complaint to comercial@memogadget.com or the company postal address below. Include the order or domain reference, a description and the remedy sought. Do not send account passwords, recovery codes or registrar authorisation codes.

Online complaints book

The Portuguese Online Complaints Book is available through the official portal linked below. Its use does not prevent you from contacting a competent consumer dispute resolution body or a court. The company registration and any direct establishment link must be confirmed before commercial launch.

Consumer dispute resolution

Consumers may contact the competent alternative consumer dispute resolution entity. Competence can depend on where the consumer resides, the nature of the dispute and the applicable rules; no exclusive court or arbitration clause removes mandatory rights.

CICAP — Centro de Informação de Consumo e Arbitragem do Porto / Tribunal Arbitral do Consumo: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto; cicap@cicap.pt; +351 22 550 83 49 (Portuguese fixed network call). Consult CICAP for its scope and the Directorate-General for Consumer Affairs for other competent entities.

The former European ODR platform was discontinued in July 2025. We do not direct consumers to that discontinued complaint platform.